Mtn store Westwood systems always offline

Hi <br> <br> I have attempted to use this store on various occasions over the past couple years and have always been either referred to another store or been asked to come back. The first time I attempted to renew my cell phone contract and after waiting to be attended to for quite a while was told that there system was offline and I should come back the next day, on my return things were still not working and I was told to come back again, same story the next day and I decided to go to the MTN store in Pavilion were my renewal was processed. Last month I attempted to buy a prepaid sim card from this store and again they could not rica the sim card because they were offline and suggested I try the pep store. <br> <br> I can't see the point to this store, if they are always offline.