MTN Store Waterfront the best.

I Have been with MTN for about 10 years now. For the first time I wanted to give this place a bad review because of the events that have out folded over the last 5 days. But they managed to turn the situation around and make me feel like i over reacted.

I went in on Saturday the 1st Oct to the Waterfront MTN store look at opening a new contract and was torn between iPhone and Samsung. after about 2 hours in the store I was sold on the Huawei range because of the information given to me by the Huawei person working on the floor. I signed the contract and left.

When I came to set the phone up I realised that the phone would not work for what I needed it to work. With in 6 hours of owning the new Nova 10 Pro I already picked up that it was not the right phone and I was sold on the phone based on the incorrect information. I then took the phone back on Sunday but being Sunday I was not able to return the phone to close the contract. I went back Monday to get the phone return. The closing of the account was not able to happen the same day and I was told it would take a few days and we are most likely looking at Thursday. Come Thursday I was told that Huawei is not going to take the phone back. This means that I would be stuck with a phone that I do not want as it will not work for what I need. I was super mad now so went back to the store to speak to the manager Shafick and the agent Juanita that I was dealing with. We had a sit down and discussed what can be done. I wont lie it was an intense talk as my blood was boiling by this point. This is because I have been with out a phone for 3 days already which I needed for work and now I will be stuck with a phone I do not want that is going to cause more issues than good. please dont get me wrong the Nova 10 Pro is a awesome phone in all ways it just will not work for what I need it to work.

After a long talk it turns out that there was a miscommunication which led to the wrong phone being taken or lets rather say a phone that does not suit my needs. The Huawei lady admitted that that if she knew everything I brought up in the talk she would not have let me take the Nova 10 Pro and would of told me to not go with Huawei as she would not want me to have a phone that I can not use for what I need. So then they said to me they can still cancel the contract but it would take up to 10 days to sort out because they would need to go a different route. I said that is still a problem because I need my phone for work. at this point the manager and Agent both know how important the phone is to my work. So they came up with a solution to help me so that both sides can come out this happy. i can not say what the solution is because it is not something a MTN store would normally do. Let's just say that the Agent Juanita Hendricks is the hero in this story and 100 percent went above and beyond to turn this whole thing around.

I left the store Happy and still a long time MTN Client. I got upset to fast and should of spoken to them before getting mad. Once we sat down to discuss the issue it was sorted or lets say is being sorted.

They are helping me sort the issue out and will get me on to the device i need. I will end off by saying that the MTN store at the CapeTown Water front is and always will be the Best MTN store to go to if you are looking for the best and most friendly service. All their agents are awesome but if your looking for the best just ask for Juanita. You will never regret allowing her to be your agent of choice.