BK
Brad K

1 reviews | Active since Jan 2018

06 Jan 2018, 19:43

Mtn Store - sold bad product

I went to a store to do my upgrade. All went well. Got the Note 8. I decided to purchase a screen guard which was R300. It was installed at the store. After two days the screen guard lifted and every time I touched the screen it clicked. It certainly was not installed correctly or the product was not really that good.

I could only go to the store 8 days later. And was told nothing could be done, no warranties on accessories. The sales person who helped me, showed me his phone with the same screen guard and told me , the product his like that and it chips without dropping it. He didn’t tell me this when it was sold to me. Understandable, no warranty but I didn’t come back 6 months later. I paid for a piece of plastic for R300 from a Mtn store which lasted 2 days. It leaves a sour taste in my mouth. I called the call center, got a reference and was told go back to the store and speak to a manager. No one can do anything. So Mtn sells low grade accessories to put on a premium phone but it’s not their fault. This is my 4th upgrade win Mtn. Never had an issue. I had to remove the screen guard, which cracked in the process. So now I spent R300 for a ******* product, which I was told his like that, guess I must just accept that. I bought a guard for my iPhone for R50 from a local that’s lasts two years. I thought I’ll have more faith in huge franchise like Mtn. Thanks Mtn for stocking a bad product and selling to your faithful clients.

0
Replies (0)