1 reviews | Active since Feb 2018
Mtn Store ****ed me!
Hi there!
On the 10th of January 2018 I opened an account on Mtn store in Pinetown,and my application it was approved on the same day. I waited for 3 weeks for the laptop however i have'nt received the laptop to this day. out of the blue I was told there is a problem with my account. The laptop that I app**** for doesnt appear on the application,the application claims that I took a phone. fun enough they debited money on my account but still no laptop,,I been trying to reach out for help to the manager Suvana hes full of lies,,he promise but he doesnt deliver. So now Im worried what if they debit again this month?. I really need help . please
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Pinetown Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Pinetown Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,