MTN Store Mall@Reds are useless

Your Mtn store at Mall@Reds are useless!!! I app**** for a transfer of contracts on the 5th of December. Every day I had to follow up. On the 9th they said they need proof of income that I took in on the 10th. The guy submitted it and said it would take 2-24hours. Again no feed back. Every time you phone the consultant Raul is busy checking and will phone back now that never happens! On the 14th they wanted my marriage certificate that I took in immediately again he said it will be 2-24hours. On the 17th I phoned 3x that he was busy checking and would phone me back now and not once did he phone me back! On the 18th I phoned again and he was busy checking again and would phone me back and like all the previous times NO RETURN call! Raul did not phone me back once for all the times I phoned! I phoned 135 and spoke to a lady Thandeke at cancellations and explained my frustration and want to cancel all our contracts as all was at end of term and will move to another provider She immediately took action and phoned the store. Within hours the credit approval was done that they could not get done from the 5th! She sorted out everything in less than half a day! How is this possible if it took your store more than 2 weeks and NOTHING was done? Thank you Thandeke for going the extra mile you are the only person in 13days that actually sorted things and it was not even your job!