1 reviews | Active since Nov 2011
Mtn store Knysna
<p>I never thought I could be more disgusted than I was last night trying to deal with your call centre. But then, I went to your Knysna branch and that topped the charts when it comes to shocking, unprofessional conduct. I was treated with complete disrespect and was laughed at by employees that basically shrugged off my problem. I really want these individuals to get some training in customer services. It's completely unacceptable. </p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the regional management to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Best regards,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the regional management to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Best regards,
Will anyone bother contacting me???
Will anyone bother contacting me???
That's very clever MTN... well done!! Get the ride assistant from the Knysna store to call me and aggravate me more. Not even an apology!! I don't want her to contact me again, I want someone from head office to contact me. Someone who cares enough to apologise and sort the issue out.
That's very clever MTN... well done!! Get the ride assistant from the Knysna store to call me and aggravate me more. Not even an apology!! I don't want her to contact me again, I want someone from head office to contact me. Someone who cares enough to apologise and sort the issue out.