1 reviews | Active since May 2009
MTN Store closed at 17:40 instead of 18:00
I went to an MTN Store at Westgate yesterday after seeing that they close at 18:00. I arrived around 17:30 & the MTN store close to Game was already closed. I then went to the other store just next to Cell C & they had already closed, the 2 ladies were just chatting to each other together with a security guard. I stood on the door & they signaled that they are closed, I signaled that it was NOT 18:00 yet. The security guard came to the door & advised me that they are doing stock-take. I then asked him why is there NO NOTE on the door advising that a stock-take will be in progress on the day. He then closed the door in front of me. I stood there in disbelief & he came back again. I asked him if Head-Office is aware that they are closing early or if the Manager is available, he said the Manager is not available. I told him that I will take it up with their Head-Office & the ladies boldly said that I should do so. I did not expect that I would get this kind of service from a private company like MTN, we usually get this treatment in government institutions. I was very disappointed by the way this was handled.
Apologies for the inconvenience experienced, please note that the matter has been referred to relavant department. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
Makhanani
MTN Service Provider
REQ:***
Apologies for the inconvenience experienced, please note that the matter has been referred to relavant department. They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
Makhanani
MTN Service Provider
REQ:***
