MTN store clerks unhelpful

There are two MTN stores in Ermelo. I went to the one in the Spur centre to send my Samsung Z fold 5 in for repairs because of issues at the moment fold. It is still under warranty. I was advised to take it to my nearest MTN store. The ladies in this store are very ***********. There one lady wanted to put her nail underneath the bubble the screen is making at the fold. I'm sure if I didn't stop her she would have pulled off the Samsung issued protector herself. Then they refused to take the phone saying thats I must send it to Samsung myself even though it's under MTN contract. They really should not be working in an MTN store. I went to the other MTN store and they assisted me with excellent service.