CF
Clive F
1 reviews | Active since Nov 2019
25 Nov 2019, 13:09
MTN store Capegate
MTN stores has different policies for each store and it really missed me org big time. You are sent from pillar to post as if you have all the time in the world and that just to do a SIM swap because I lost my cellphone.
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MTN South Africa's replyOfficial
28 Nov 2019, 23:06Thank you for your post.
We sincere apologised for any incinveinced caused to you.
If the number is on prepaid you need to visit the store : This is the proses for all store for assistance with prepaid number swap.
Reason for swap – e.g. Lost/******/damaged – preferable for customer to provide dates. Customer needs to state/confirms that he/she is the rightful owner of the sim card. Customer needs to state that they cannot remember the information required to pass the security questions. Customer needs to request for MTN to process the sim swap and provide the old and new numbers. An alternate contact number should be provided in case we need to contact the customer.
If the sim swap is for a contract number this can be done as well at the store.
If the sim swap is for a contract number this can be done as well at the store.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologised for any incinveinced caused to you.
If the number is on prepaid you need to visit the store : This is the proses for all store for assistance with prepaid number swap.
- Affidavit
- A certified copy of ID / passport
- Address confirmation
Reason for swap – e.g. Lost/******/damaged – preferable for customer to provide dates. Customer needs to state/confirms that he/she is the rightful owner of the sim card. Customer needs to state that they cannot remember the information required to pass the security questions. Customer needs to request for MTN to process the sim swap and provide the old and new numbers. An alternate contact number should be provided in case we need to contact the customer.
If the sim swap is for a contract number this can be done as well at the store.
If the sim swap is for a contract number this can be done as well at the store.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply28 Nov 2019, 23:06
Official
Thank you for your post.
We sincere apologised for any incinveinced caused to you.
If the number is on prepaid you need to visit the store : This is the proses for all store for assistance with prepaid number swap.
Reason for swap – e.g. Lost/******/damaged – preferable for customer to provide dates. Customer needs to state/confirms that he/she is the rightful owner of the sim card. Customer needs to state that they cannot remember the information required to pass the security questions. Customer needs to request for MTN to process the sim swap and provide the old and new numbers. An alternate contact number should be provided in case we need to contact the customer.
If the sim swap is for a contract number this can be done as well at the store.
If the sim swap is for a contract number this can be done as well at the store.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologised for any incinveinced caused to you.
If the number is on prepaid you need to visit the store : This is the proses for all store for assistance with prepaid number swap.
- Affidavit
- A certified copy of ID / passport
- Address confirmation
Reason for swap – e.g. Lost/******/damaged – preferable for customer to provide dates. Customer needs to state/confirms that he/she is the rightful owner of the sim card. Customer needs to state that they cannot remember the information required to pass the security questions. Customer needs to request for MTN to process the sim swap and provide the old and new numbers. An alternate contact number should be provided in case we need to contact the customer.
If the sim swap is for a contract number this can be done as well at the store.
If the sim swap is for a contract number this can be done as well at the store.
Kind Regards,
Alice van der Merwe
MTN
Best regards,