MTN Store - Bridge City Mall (Durban)

A week ago I visited MTN store in Bridge City Mall (Durban). The aim was to do a sim swap as I lost my contract data sim card. Unfortunately they were offline. I therefore wasn't assisted. Few days later, I went back again. Again, they were offline. I'm here again today, still offline! What put me off even more was the level of unprofeeessionalism. The manner of approach from the consultants really is a huge disappointment. Rude with capital R!