MTN Store

<p>Dear Hello Peter,</p> <p> </p> <p>I have been a loyal costumer to MTN but I am not happy with the service that I received at the Pan Africa mall MTN Store in Alexandra. I have been dealing with Dianah Makanyanga (Store Supervisor) and Suvan Maharaj (Store Regional Manager).</p> <p> </p> <p>Please see below the communication between myself and both Dianah and Suvan.. up to todays dates I have not received anything.</p> <p> </p> <p>From: Dianah Makanyanga [ MTN South Africa ] ********** <br /> Sent: 14 March 2017 09:38 AM<br /> To: Tshepo Monama<br /> Cc: Suvan Maharaj [ MTN South Africa ]<br /> Subject: RE: Contract</p> <p> </p> <p>Hi Tshepo</p> <p> </p> <p>I call you Andries is on the phone .</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> <br /> <br />Kind regards</p> <p> </p> <p>Dianah Makanyanga</p> <p> Store Supervisor</p> <p>Branch [Alexandra]</p> <p>) ********** 185/</p> <p>Email / ********** <p> </p> <p>Never forget that God Loves you irrevocably</p> <p> <br /> <br /> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Tshepo Monama ********** <br /> Sent: Tuesday March 2017 09:32 AM<br /> To: Dianah Makanyanga [ MTN South Africa ]<br /> Cc: Suvan Maharaj [ MTN South Africa ]<br /> Subject: FW: Contract</p> <p> </p> <p>Dear Dianah</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>Please call me on 083 ********** as I have a few question I would like to ask regarding the contract, also please will you advise what must I do in the meantime while your still waiting for a feedback from the supplier.</p> <p> </p> <p>I just wish you and Suvan knew how frustrating it is to be having a phone that keeps on freezing and battling to type messages to people, it is such a nightmare. I am not happy with the service you both are providing to me, not sure if I must escalate thus further.</p> <p> </p> <p>Kind regards</p> <p>Tshepo</p> <p> </p> <p><br /> <br /><br /> <br /> </p> <p>From: Dianah Makanyanga [ MTN South Africa ] ********** <br /> Sent: 14 March 2017 09:09 AM<br /> To: Tshepo Monama; Suvan Maharaj [ MTN South Africa ]<br /> Subject: RE: Contract</p> <p> </p> <p>Hi Tshepo</p> <p> </p> <p>Please find the attached insurance forms, my apologies for delay. I haven’t go any feedback from the supplier will update you as soon as I receive the feed back.</p> <p> </p> <p> </p> <p> </p> <p> <br /> <br />Kind regards</p> <p> </p> <p>Dianah Makanyanga</p> <p> Store Supervisor</p> <p>Branch [Alexandra]</p> <p>) ********** 185/ ********** 072</p> <p>Email / ********** <p> </p> <p>Never forget that God Loves you irrevocably</p> <p> <br /> <br /> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Tshepo Monama ********** <br /> Sent: Monday March 2017 03:29 PM<br /> To: Suvan Maharaj [ MTN South Africa ]; Dianah Makanyanga [ MTN South Africa ]<br /> Subject: RE: Contract</p> <p> </p> <p>Dear Suvan/Dianah</p> <p> </p> <p>Any luck yet?</p> <p> </p> <p>Dainah, I am still waiting for your regarding cellphone insurance.</p> <p> </p> <p>kind regards</p> <p>Tshepo Monama</p> <p><br /> <br /> <br /> <br /><br /> <br /> <br /><br /> <br /> </p> <p>From: Suvan Maharaj [ MTN South Africa ] ********** <br /> Sent: 10 March 2017 03:07 PM<br /> To: Tshepo Monama; Dianah Makanyanga [ MTN South Africa ]<br /> Subject: RE: Contract</p> <p> </p> <p>Hi Tshepo</p> <p> </p> <p>As per our telephonic conversation, I am awaiting feedback from the supplier with regards to the faulty screenguard.</p> <p> </p> <p>@Dianah – please try and contact the supplier again and advise accordingly.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Suvan Maharaj</p> <p>Regional Manager (Gauteng)</p> <p>Exquisite Cellular</p> <p> </p> <p>Cell: ********** </p> <p>Mail: ********** <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Tshepo Monama ********** <br /> Sent: Friday March 2017 11:58 AM<br /> To: Dianah Makanyanga [ MTN South Africa ]<br /> Cc: Suvan Maharaj [ MTN South Africa ]<br /> Subject: RE: Contract</p> <p> </p> <p>still battling to respond to my email or come up with a solution?</p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br /> <br /><br /> <br /> </p> <p>From: Tshepo Monama <br /> Sent: 09 March 2017 02:42 PM<br /> To: 'Dianah Makanyanga [ MTN South Africa ]'<br /> Cc: 'Suvan Maharaj [ MTN South Africa ]'<br /> Subject: RE: Contract</p> <p> </p> <p>Any feedback from Suvan?</p> <p> </p> <p>I have been waiting and has not called me at all.</p> <p> </p> <p>Please advise!</p> <p> </p> <p>From: Tshepo Monama <br /> Sent: 09 March 2017 09:14 AM<br /> To: 'Dianah Makanyanga [ MTN South Africa ]'<br /> Cc: 'Suvan Maharaj [ MTN South Africa ]'<br /> Subject: RE: Contract</p> <p> </p> <p>Dear Dianah</p> <p> </p> <p>Any feedback regarding the below?</p> <p> </p> <p>Kind regards</p> <p>Tshepo</p> <p> </p> <p>From: Tshepo Monama <br /> Sent: 08 March 2017 01:23 PM<br /> To: 'Dianah Makanyanga [ MTN South Africa ]'<br /> Cc: Suvan Maharaj [ MTN South Africa ]<br /> Subject: RE: Contract</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>As soon as I receive the paper work will gladly send them to you.</p> <p> </p> <p>Kindly advise what must I do as I have paid a lot for it and it happens to worth-less for use, that screen protector is not even protecting my phone as it keeps coming out from the screen and also it is not user friendly when I text.</p> <p> </p> <p>Kind regards</p> <p>Tshepo</p> <p> </p> <p>From: Dianah Makanyanga [ MTN South Africa ] ********** <br /> Sent: 08 March 2017 12:03 PM<br /> To: Tshepo Monama<br /> Cc: Suvan Maharaj [ MTN South Africa ]<br /> Subject: RE: Contract</p> <p> </p> <p>Good day Tshepo</p> <p> </p> <p>Noted you will forward the papers when you receive them, Kindly note we do not refund the screen protector if its used .We refund only if its sealed on the box not used or its faulty .</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> <br /> <br />Kind regards</p> <p> </p> <p>Dianah Makanyanga</p> <p> Store Supervisor</p> <p>Branch [Alexandra]</p> <p>) ********** 185/</p> <p>Email / ********** <p> </p> <p>Never forget that God Loves you irrevocably</p> <p> <br /> <br /> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Tshepo Monama ********** <br /> Sent: Wednesday March 2017 09:13 AM<br /> To: Dianah Makanyanga [ MTN South Africa ]<br /> Subject: Contract</p> <p> </p> <p>Dear Dianah</p> <p> </p> <p>Thank you for sorting me out on Monday with my cell phone, I am still waiting for my insurance to send me the paper work of the cell phone. As soon as I receive them I will send them to you.</p> <p> </p> <p>The other thing is I bought the S6 Edge screen protector and I am really not happy with it as I am unable to press the buttons and it keeps on coming out from the screen and I really paid a lot of money for it.</p> <p> </p> <p>I will come and see you today when I knock off and to return the cover as it is not on.</p> <p> </p> <p>Kind regards</p> <p>Mr N.I Monama</p> <p> </p> <p> </p> <p> </p>