1 reviews | Active since Jul 2011
MTN: Stop subtracting money from my account!!!
I cancelled my contract on 2/7/15 (***) and was assured on 2 occasions by 2 different MTN stores that MTN would only subtract money from my account once more. On the second occasion the person assured me that no money would be subtracted again as I was already on prepaid and I had not received money again on my account at the end of the previous month. I had lodged a Hellopeter complaint before that (5/8/15, ref ***) and received feedback on 21/8/15 that another amount would be subtracted from my account on 1/9/15 as the request was received after the July invoice was finalised. <br> I cannot see how it is my problem if you received the instruction too late due to your call centre striking, I did what I was contractually obliged to do and gave a month's notice. I also do not think it is fair if I have to pay another D/O if I did not even receive money on my account. This means I paid 2 months' notice instead of 1. And that after having been assured on 2 occasions that money would only be subtracted once more.<br> My bank has now advised me to go and lay a charge at the police station if you continue to subtract money from my account!
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if you requested the cancellation on the 2 July the line would be cancelled on the 1 August 2015,since you are required to provide us with 30 days notice. According to our records, the last billing was on the 2 July and we debited your bank account on the 1 September. This was your last debit order.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if you requested the cancellation on the 2 July the line would be cancelled on the 1 August 2015,since you are required to provide us with 30 days notice. According to our records, the last billing was on the 2 July and we debited your bank account on the 1 September. This was your last debit order.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
