MTN, STOP *****ING MY MONEY!
<p>What is it with mobile service providers? I have a recurring charge for 1GB of data on my MTN contract that I did not sign-up for, nor am I receiving this service. I first noticed this in March 2016, I called MTN and asked them to remove this from my aco****. It is now December, this charge is still on my account!!!</p> <p> </p> <p>What do I need to do to get MTN to stop *****ing my money for a service that I did not ask for or getting!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the 1GB recurring data bundle on the mobile number 083****648 has been deactivated on 2016-12-06. A credit of R1307.01 (including vat) will be passed to the account for the 1GB recurring data bundle that was billed on the invoices dated 2016-03-01 to 2016-12-01, please allow +/- 7 working days for the amount to reflect on your MTN account.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the 1GB recurring data bundle on the mobile number 083****648 has been deactivated on 2016-12-06. A credit of R1307.01 (including vat) will be passed to the account for the 1GB recurring data bundle that was billed on the invoices dated 2016-03-01 to 2016-12-01, please allow +/- 7 working days for the amount to reflect on your MTN account.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Dear MTN and Siphumezo,
Inspite of the above promises, on my latest invoice, Januaury 2017 the 1GB recurring Data Bundle is still reflecting on my invoice and I don't see any credit on it for the charges made incorrectly.
So you are still *****ing money my money...
Dear MTN and Siphumezo,
Inspite of the above promises, on my latest invoice, Januaury 2017 the 1GB recurring Data Bundle is still reflecting on my invoice and I don't see any credit on it for the charges made incorrectly.
So you are still *****ing money my money...