MTN stop giving copy and paste responses, then doing nothing! Your customer service is the worst

Mtn stop giving me the copy and paste response below. I have received several of these and you do nothing:

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team