NN
Njabulo N
1 reviews | Active since Jun 2015
24 Jun 2015, 16:32
MTN STOP DEBITING MY BANK ACCOUNT
Dear MTN<br> <br> Please stop debiting my bank account I converted my contract into prepaid in April 2015.<br> <br> I have tried to contact your contracts call center with No luck.<br> <br> This is an ******* activity I need you to stop and return my money. <br> <br> I have sent MTN an email about this matter still waiting for feedback.
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MTN South Africa's replyOfficial
30 Jun 2015, 13:44Hello Njabulo????,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line has been converted to prepaid.I have escalated your query to our billing department to investigate and credit what is due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line has been converted to prepaid.I have escalated your query to our billing department to investigate and credit what is due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply30 Jun 2015, 13:44
Official
Hello Njabulo????,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line has been converted to prepaid.I have escalated your query to our billing department to investigate and credit what is due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line has been converted to prepaid.I have escalated your query to our billing department to investigate and credit what is due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***