1 reviews | Active since Sept 2016
MTN STOP debiting my account:
<p>I asked for a migration to prepaid in January and in September MTN is still running debit orders on my account. Someone please explain why. I can no longer tolerate being bul**** by MTN, When I bought the particular phone for my little sister I requested a white phone but I received a black one. when I called in the lady palesa tabane who help me buy let me know it wasn't her problem and I must deal with it. I still have the email correspondence.</p> <p> </p> <p>In the same year i had an MTN number for 6 years and overnight my number was allocated to someone else and no one could help me and no one could fix it I had to start over.</p> <p> </p> <p>I honestly want nothing to do with MTN, so kindly stop debiting my account. The reference number is 11 555 802. </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
