MB
Madele B
1 reviews | Active since Dec 2018
06 Dec 2018, 16:07
MTN Stoneridge *****
Experience on Black Friday was amazing however had to give a second proof of ID i had to give my bank card ( my stupidity ) however i just received charges of someone trying to buy online stuff at MTN Online
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MTN South Africa's replyOfficial
07 Dec 2018, 10:48Good day Madele.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, this matter has been escalated to the Regional Management team and we will advise once we receive feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, this matter has been escalated to the Regional Management team and we will advise once we receive feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply07 Dec 2018, 10:48
Official
Good day Madele.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, this matter has been escalated to the Regional Management team and we will advise once we receive feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, this matter has been escalated to the Regional Management team and we will advise once we receive feedback.
Warm Regards,Zanele MazibukoComplaints Management Team