WD
Wium D
1 reviews | Active since Aug 2012
29 Jul 2015, 09:52
MTN stole R927.99 Worth of Airtime
When I downgraded from contract to prepaid MTN Stole R927.99 worth of airtime from me. This is not only ******* in terms of the CPC but also ********* and pathetic attitude towards customers spending thousands of rand annually on your product. Lucky for me I will never sign another contract with you or any other service provider because you are the **** of the corporate world, right up there with the oil companies and the banks.<br> <br> So by the way, why must i wait 30min before you anwser your 808 number?! pathetic...!
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MTN South Africa's replyOfficial
12 Aug 2015, 15:15Hello odofad,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this is s business rule that if you migrate from post to prepaid, you do forfeit any remaining airtime, sms and data bundles.
We apologies for the long call holding time, this is mainly due to the high call volumes, however the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this is s business rule that if you migrate from post to prepaid, you do forfeit any remaining airtime, sms and data bundles.
We apologies for the long call holding time, this is mainly due to the high call volumes, however the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Aug 2015, 15:15
Official
Hello odofad,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this is s business rule that if you migrate from post to prepaid, you do forfeit any remaining airtime, sms and data bundles.
We apologies for the long call holding time, this is mainly due to the high call volumes, however the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this is s business rule that if you migrate from post to prepaid, you do forfeit any remaining airtime, sms and data bundles.
We apologies for the long call holding time, this is mainly due to the high call volumes, however the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***