1 reviews | Active since Oct 2011
MTN 'Stole' R700 from me!
I keep a close watch on my data balance using the android app. The app showed me I have 410.41 MB available. [URL Removed] I even drilled into that [URL Removed] and again, it showed me that I have 410.41 MB AVAILABLE. <br> <br> I had R1000 odd rand a week or so back, and now it is down to R265. When I phoned accounts, they told me that I was paying out of bundle rates and that 410MB was night shift bundles. There is no indication on the app that the 410MB is night shift data, it showed 410MB available, so why would I buy more data if I still have?<br> <br> To resolve this, I would like 2 things:<br> <br> 1. Refund me everything for the out of bundle charges (even if you deduct it from my data bundle)<br> 2. Fix the mobile app to not deceive the people in making them think they have data bundle available when it is restricted data.<br> <br> Awaiting your reply<br> Stefan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the invoice in question is an unbilled invoice and can only be investigated after the 13 May 2015. Please contact our offices after the 13 May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the invoice in question is an unbilled invoice and can only be investigated after the 13 May 2015. Please contact our offices after the 13 May.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
