CE
Charles E
1 reviews | Active since Jun 2015
01 Jun 2015, 10:18
MTN Stole R6013 from our account
On 2015/05/29 I paid R6000 into my wife's account. On 2015/05/30 MTN Deducted R6013.71 from her account. on inquiry it was om Monday 2015/06/01 at a MTN branch it was discovered that MTN opened two accounts on my wife's name and used her account details for those two numbers.
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MTN South Africa's replyOfficial
04 Jun 2015, 14:29Hello CharlesThomas,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the cellphone number or ID number that the query relates to. The cellphone provided *** shows that the number is on Prepaid and the ID number provided does not show us any contract information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the cellphone number or ID number that the query relates to. The cellphone provided *** shows that the number is on Prepaid and the ID number provided does not show us any contract information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Jun 2015, 14:29
Official
Hello CharlesThomas,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the cellphone number or ID number that the query relates to. The cellphone provided *** shows that the number is on Prepaid and the ID number provided does not show us any contract information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the cellphone number or ID number that the query relates to. The cellphone provided *** shows that the number is on Prepaid and the ID number provided does not show us any contract information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***