MTN STOLE MY PHONE NUMBER!

In the last 24 hours I have had enough of MTN. Yesterday morning my cellphone number was "******". It was deactivated from my account in the middle of my contract without the account holders permission. After visiting a nearby store I was told that the account holder had deactivated my cellphone number(my mother). I spoke to her and found out this was a lie. After much arguing with the call center we were told it was deactivated by some snake in MTN head office. I had had enough and contacted MTN Head office directly, and dealt with a gentlemen by the name Willie(pronounced Villie). After both my mother and I argued with him, he agreed with us that this is clearly a ***** case as within one day the phone number was deactivated from my account and registered to someone else who has now ****** my phone number. Willie informed us to purchase a prepaid SIM card for the night and that he will start the ***** investigation. Willie informed us after loading courtesy data and airtime onto my prepaid SIM card that my phone number will be active and back on my account by 8am this morning(18 October). Willie said he will contact us this morning at 8am to confirm it is working. He **** and did not make any contact with us. Throughout the day I have been phoning to speak with Willie, infact I have phone 21 times today alone on his office line and his private line as he gave it to us to contact him directly, and there was no answer. He is clearly a ***ard and cannot confront us for not living up to his promise. I will now be taking this matter even higher up the management ladder at MTN to get to the bottom of this matter as all my important messages are not being delivered to me. I am absolutely disgusted that someones phone number can be taken away without the account holders permission and they are not be willing to press this as an urgent matter as well as follow up on their promises.