MTN stole my phone!

MTN DIRECT customer service is honestly the worst in SA. It is impossible to get through to them and when you do they just keep transferring you until eventually you run out of airtime. I returned a faulty phone over 2 and half months ago with a promise a new phone would be delivered within 10 days. I have logged about 100 calls and no response. They literally have ****** a R16000 phone from me. Definitely do not use MTN for any contract needs. Disgusting service