SM
Sibongiseni M
1 reviews | Active since Jun 2015
21 Jun 2015, 12:32
MTN Stole my phone
Hello Peter, <br> <br> I need assistance in getting my phone back from MTN Repair Centre. <br> <br> I sent my contract phone in for repairs (Sony Z Ultra) via MTN Musgrave in December 2014 and I was quoted R4000, to which I decline for them to repair at that price and agreed to pay the R330 quotation fee. <br> I have sent in numerous emails of complaints, request to have my phone back and called customer care but nearly 7 months later I have yet to receive my phone back.<br> <br> They asked for proof of payment in May and I sent it to them still i yet to get a response. I need your help because without fail each month I pay my bill on time.
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MTN South Africa's replyOfficial
26 Jun 2015, 10:48Hello Bongroche,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the senior management team of the store to investigate urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the senior management team of the store to investigate urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply26 Jun 2015, 10:48
Official
Hello Bongroche,
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the senior management team of the store to investigate urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the senior management team of the store to investigate urgently.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***