MTN stole my money with false statement

I'm writing this review as an unhappy client. I've been a client of MTN for the past 20 yrs. The service I received in the past 3 months I'm so disgusted and very disappointed. I regret upgrading my son's contract in May 23 because that's when all the problem started. my name is Duduzile Vilakazi I currently have 4 contacts with MTN. I'll list all the problems I have 1. One of your consultants went and upgraded my contacts without my acknowledgment. When I went to upgrade at the store I was told that my contacts were already upgraded, I had to pay a contact fee, plus an early cancellation fee which I didn't authorized. 2. When I took all my contract at the store I requested that all my contacts should have limits when all data/Airtime has acceded no-one should be able to purchase additionally. The past 3 months I've been getting crazy bills with no clear indication where the amounts are coming from. in June i paid R1900, July R1000, August R1600. Mtn already sent me a bill two days ago for September which is R1300, I’m not sure how did they calculate a September bill in August 3. None of the consults are able to assist me, at the store and via helpdesk, instead I'm getting stinking attitude and sent around or calls drooped in my ear. 4. This year I decided not to upgrade my main contact when it was due, on my statement for august I see I was charged (R150)for cancellation I'm not sure why since I didn't upgrade. 5. MTN teamlead (Lesego) told me that additional airtime was bought via the MTN App, I don't see how when the spent limit was zero (Esther another consultant told me) some of the kids don't even have the app.

Can MTN log a ***** case for me to assist me Urgently with this query my number is ***