MTN STOLE MY MONEY, WHERE IS MY REFUND???

I HAD A CONTRACT WITH MTN AND HAD A STAFF DISCOUNTED RATE AS I AM EMPLOYED Y FIRST RAND GROUP, SO I AM ENTITLED TO 23% OFF.<br> I HAD BEEN OVERCHARGED FOR MORE THAN 18 MONTHS, ABOUT R50.00 PER MONTH.<br> TO CLOSE THIS ACCOUNT AND HAVE MY CONTRACT CANCELED, I PAID THE FULL OUTSTANDING BALANCE, AND MTN WAS TP PROCESS A REFUND BUT NOTHING.<br> I SAT IN A STORE FOR OVER AN HOUR EXPLAINING MYSELF TO A REP, WHO PUT IN MY REQUEST AND TO DATE NOTHING DONE.<br> THAT HAD BEEN ON THE 20TH OF AUGUST,HOWEVER MY CLAIMS AND ENQUIRY'S HAVE BEEN GOING BACK MORE THEN 15 MONTHS.<br> NOW I PAID AND REQUESTED FOR A REFUND, BUT NOTHING.<br> I WANT MY MONEY BACK, SO PLEASE LOOK INTO THIS ASAP.<br> I HAD BEEN PATIENT ENOUGH WITH YOU GUYS FOR SO LONG, BUT I CANT CONTINUE THIS WAY.<br> SHOULD I NOT GET ANY FEEDBACK WITHIN THE NEXT 72 HOURS REGARDING A REFUND, I SHALL BE LAYING A FORMAL COMPLAINT WITH THE OMBUDSMAN FOR TELECOMMUNICATIONS.