Mtn stole my money

In April month I contacted Mtn for a phone contract but with no success. I then spoke to a gentlemen everyday who was still in training with regards to a simcard. He said we can give you a simcard and then next month we will give you the phone. I had to pay a fee to activate this whole deal and when I called to find out about the whole thing the next week they said what he had promised me was not possible as I did nog qualify for the phone. I then asked that everything be canceled as that I may not be debited for anything. I was debited this month for what I'm not sure. I tried to call them from a different network. Selected the ***** department but was told I wasnt through to ***** and I must hold. Everytime I called after that my call is just cut. This is honestly bad. We are all working people and to be ****** like this is not right seriously