MTN STOLE MY MONEY

I'm sure I'm not the first, and I'm definitely not the last to complain about this sorry excuse of a service provider. I app**** and payed for WiFi with their online platform. We don't have fibre just yet in the area I reside at, so I opted for their 5g router. So I did the application on the phone, and payment was made straight after I was done with the application. They told me that they are using DSV to deliver the router. Long story short, DSV never deliver the router, so they returned the router to MTN. Therefore cancelling the delivery and I also cancelled the contract meaning they must pay my money back. It's been months of sending emails and statements and proof of payment. Till this day I'm still waiting on mu money. I've been a loyal customer of MTN for decades, or I was once a customer.

Their customer service call centre is a joke, it's noisy, the operators are loud and would talk and laugh to each other while on the phone with you.

MTN YOU SHOULD BE ASHAMED OF HOW YOU TREAT YOUR CUSTOMERS. I FEEL LIKE I WAS ******