MTN stole my money

<p>Like any good *****, MTN does not respond to any of my correspondance:</p> <p>I urgently require assistance with my data account.</p> <p> I have cancelled my contract in the meantine and sent 3 emails to ********** with no response.</p> <p>I had this account for 5 years. There was no hardware fee and I only paid for 2gigs of data every month.</p> <p>If the data bundle is depleted, the bill cuts off at R1 and I have no connection for the rest of the month until the 2nd day of the new month.</p> <p>On the 25th of February 2017 I phoned at 07:00 the morning to load an additional 1gig data bundle once off.Since that day my bill has been crazy.</p> <p>The bill for Feb was R148.59 (What I usually paid for 2gigs)</p> <p>March: R947.08</p> <p>April: R2479.04</p> <p>May: R 3162.58</p> <p>I am hopeless, I do not know where to enquire for help. Not one of the managers / supervisors could assist me and give me a logical explanation or solution.</p> <p>The investigation just indicated that the R1 bill limit that was set since the start of the contract is no longer valid. But how should I have known that?</p> <p>I trusted that as every month for the past 60 months, the connection cuts off if the data bundle is depleted.</p> <p>I cannot afford to pay this ridiculous amount and I feel that I should be refunded.</p> <p>I suspect that with my request on 25 Feb something went wrong with my account and I was being charged excessive out of data bundle rates without my knowledge.</p> <p>Please assist me in sorting out this matter.</p> <p> </p>