MD
Merryck D
1 reviews | Active since Dec 2015
02 Dec 2015, 09:56
MTN stole my money!
Accounts were **********ly opened with MTN in my companies name. <br> Money was deducted as a result of this.<br> <br> I'm attempting to get a refund from MTN, but they are shockingly bad at sorting this matter out.<br> <br> I've opened a case of ***** in this respect, but yet MTN still drags their heels in refunding the money to us.<br> <br> I find it UNACCEPTABLE that noone at MTN can be bothered to assist in this regard.
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MTN South Africa's replyOfficial
07 Dec 2015, 10:40Hello sputnik101101,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up the request logged for the ***** department to investigate the lines opened in the company name.
We do pick up that the debit orders has been requested but since October month the debit orders returned unpaid.
Due to the account in the business name we do require the affidavit stamped and ID copy attached. We do require the confirmation on the company letterhead with the ID attach that the company have not requested for this lines to be activated in the company name.
The accounts has been opened at Maverick Trading Eastern Cape MTN.
We do require a copy of the bank statement for proof of the debit orders debited successfully to assist with the refund.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up the request logged for the ***** department to investigate the lines opened in the company name.
We do pick up that the debit orders has been requested but since October month the debit orders returned unpaid.
Due to the account in the business name we do require the affidavit stamped and ID copy attached. We do require the confirmation on the company letterhead with the ID attach that the company have not requested for this lines to be activated in the company name.
The accounts has been opened at Maverick Trading Eastern Cape MTN.
We do require a copy of the bank statement for proof of the debit orders debited successfully to assist with the refund.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply07 Dec 2015, 10:40
Official
Hello sputnik101101,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up the request logged for the ***** department to investigate the lines opened in the company name.
We do pick up that the debit orders has been requested but since October month the debit orders returned unpaid.
Due to the account in the business name we do require the affidavit stamped and ID copy attached. We do require the confirmation on the company letterhead with the ID attach that the company have not requested for this lines to be activated in the company name.
The accounts has been opened at Maverick Trading Eastern Cape MTN.
We do require a copy of the bank statement for proof of the debit orders debited successfully to assist with the refund.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up the request logged for the ***** department to investigate the lines opened in the company name.
We do pick up that the debit orders has been requested but since October month the debit orders returned unpaid.
Due to the account in the business name we do require the affidavit stamped and ID copy attached. We do require the confirmation on the company letterhead with the ID attach that the company have not requested for this lines to be activated in the company name.
The accounts has been opened at Maverick Trading Eastern Cape MTN.
We do require a copy of the bank statement for proof of the debit orders debited successfully to assist with the refund.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***