JE
Jacques E
1 reviews | Active since Aug 2009
22 Jun 2015, 14:14
MTN stole my money
MTN incorrectly debited my account and this bright spark, Dumisani, confirmed in writing that it was an error on MTN side and that I will be refunded. As expected, this has not happened. If I don't get a response from MTN within the next 24 hours I will be getting legal representation. I will use all channels available to me to make everyone (national and international) aware of the pathetic service received from this company.
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Replies (1)
MTN South Africa's replyOfficial
04 Jul 2015, 12:48Hello jacquese,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have escalated this matter to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have escalated this matter to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Jul 2015, 12:48
Official
Hello jacquese,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have escalated this matter to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have escalated this matter to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***