Mtn stole my minutes allocation
I recieved 350 minutes every 14 th of the month
Mtn has ****** my minutes
I called to query and thier system incorrectly states I have exhausted them
In my two years using this contact I have only exhausted my minutes on two occasions within a month period
There is no way that I used these minutes in 5 days seeing
This is unacceptable mtn you owe me minutes
Address this immediately before I report this to cpa and consumer watch
You are causing me a lost of business within my job
As I cannot contact clients
I want my minutes you have ******
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Replies (1)MTN South Africa's replyOfficial
21 Nov 2018, 11:01Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note, I will investigate and revert back to you with feedback. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply21 Nov 2018, 11:01
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note, I will investigate and revert back to you with feedback. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
