1 reviews | Active since Sept 2012

20 Nov 2018, 13:47

Mtn stole my minutes allocation

I recieved 350 minutes every 14 th of the month

Mtn has ****** my minutes

I called to query and thier system incorrectly states I have exhausted them

In my two years using this contact I have only exhausted my minutes on two occasions within a month period

There is no way that I used these minutes in 5 days seeing

This is unacceptable mtn you owe me minutes

Address this immediately before I report this to cpa and consumer watch

You are causing me a lost of business within my job

As I cannot contact clients

I want my minutes you have ******

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Nov 2018, 11:01
Official
 
Thank you for your post.
 We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.   Please note, I will investigate and revert back to you with feedback. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
 Warm RegardsZenetta Portia ViljoenComplaints Management team