kC
kobus C
1 reviews | Active since Aug 2010
17 Apr 2015, 15:20
MTN stole my data! No acees to data for 5 Days.
For 5 days i have had no acess to my data. logged a call every day for 3 days. I upgaded my package and had all my data taken away immediatly, even purchaced data. I was told i could use my anytime minuets until the end of the month, It also go taken away. Even my loyalty points are gone ! When i dial *141 to check my balance the service is unavailable. So i can see what i spend<br> Currently the call centre has failed completely. 808 does let me speak to a consultant.<br> I waited 35 minuets this morning
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
02 May 2015, 10:30Hello kcarstens,
Thank you for posting.
Please accept our apologies for the inconvenience this experience may have caused.
This matter has been escalated to the relevant department for urgent attention. You will be advised of the outcome.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the inconvenience this experience may have caused.
This matter has been escalated to the relevant department for urgent attention. You will be advised of the outcome.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply02 May 2015, 10:30
Official
Hello kcarstens,
Thank you for posting.
Please accept our apologies for the inconvenience this experience may have caused.
This matter has been escalated to the relevant department for urgent attention. You will be advised of the outcome.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the inconvenience this experience may have caused.
This matter has been escalated to the relevant department for urgent attention. You will be advised of the outcome.
Regards,
Ebbedene
REQ:***
