NB
Nico B

1 reviews | Active since Jan 2016

26 Mar 2016, 08:45

Mtn stole my DATA and therefore my MONEY

Today at 7:24am i bought a 1 day 24hour bolt on. At 7:40 i got a sms from MTN that my 150mb of fair useage(what a load of ****) is depleted and the speed is 128kb p/s now. My problem is this !!!! i did not even do anything to use the (load of ****) \Fair Useage \" and once the (load of ****) is depleted you can not do anything with the rest of the almost complete 24h bolt on, not even browsing. On 2 previous occassions i had to deactivate the 24H bolt on to use my normal data to be able to use the internet, as i am about to do right now again. I am downloading a youtube video of 101mb before the so called 150mb (load of ****) in around 10min but after the 150mb (load of ****) it takes a forever 1H30min to download 101MB THIS IS THEFT AND DAY LIGHT *******. ANYBODY READING THIS THAT HAS THIS PROBLEM PLEASE FEEL FREE TO COMMENT BECAUSE THIS IS NOT WHAT I CALL FAIR USAGE, IT'S THEFT OF HARD EARNED MONEY. I HAVE BEEN A MTN LOYAL CUSTOMER THAT BUYS ABOUT 1G DATA EVERY 3 DAYS SINCE 2010 AND THIS IS HOW MTN REWARDS ME !!!????????????????????6<br> Thanks<br> "

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Mar 2016, 15:33
Official
Hello ncblack12,

We are truly sorry for the inconvenience caused.

We can confirm that after the 150MB fair use policy limit has been reached, the maximum attainable speed.

We however now escalated the matter directly to our Prepaid Departments management team. We've requested them to make contact with you and assist you promptly.

Once again we do apologize for the inonvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***