bD
bronwin D
1 reviews | Active since Jan 2015
18 Apr 2016, 08:21
MTN STOLE MY DATA
I bought 300mb on Sunday at 12pm as i got an sms saying I'm depleting my data bundles at 10am. i checked my airtime after purchasing a 300mb and it was on 12kb , i checked again at 1pm and i never got my data and now mtn is claiming i used the 300mb IN THE SPACE OF A FEW SECONDS .The application open on my phone was whats app. so MTN is now claiming that what's app users 300mb in the space of a few seconds .<br> that's really pathetic, i am disgusted by mtn . I HAVE NEVER BEEN SO DISGUSTED AND ANGRY<br> <br> I have always been mtn but i am so moving to another network and I will tell everyone i know thatMTN *****S DATA AND THEY SHOULD CHANGE NETWORKS
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MTN South Africa's replyOfficial
20 Apr 2016, 10:58Hello bdaniels,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 300MB bundle was used up on internet connections. The first session after the data bundle was loaded your number had 2 multiple sessions running and 276.66MB got used up. The second session you were charged 23.34MB which depleted the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 300MB bundle was used up on internet connections. The first session after the data bundle was loaded your number had 2 multiple sessions running and 276.66MB got used up. The second session you were charged 23.34MB which depleted the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply20 Apr 2016, 10:58
Official
Hello bdaniels,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 300MB bundle was used up on internet connections. The first session after the data bundle was loaded your number had 2 multiple sessions running and 276.66MB got used up. The second session you were charged 23.34MB which depleted the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the 300MB bundle was used up on internet connections. The first session after the data bundle was loaded your number had 2 multiple sessions running and 276.66MB got used up. The second session you were charged 23.34MB which depleted the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,