MTN Stole my Airtime and Data
<p>Just loaded R330 of airtime and converted some to a night surfer bundle of 2GB. Been struggling connecting to the network and after getting connected, "Y'ello!<br />You have run out of airtime and data. Please recharge to continue browsing."</p> <p>ALL my remaining airtime of over R200 and nearly 2,7GB was gone....tried phoning them and only IVR wasting my airtime and just cutting me off!</p> <p> </p> <p>Rediculous....thievery at the worst level! Dailight *******</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised your usage was validated for the period of 01 November 2016 till 16 November 2016, as per system record, we note that on the 14/11/2016 you had multiple default Internet applications running simultaneously on your device hence some depleted from the data bundles and other from the airtime.
Please be advised you need to always ensure that you do not have multiple Internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised your usage was validated for the period of 01 November 2016 till 16 November 2016, as per system record, we note that on the 14/11/2016 you had multiple default Internet applications running simultaneously on your device hence some depleted from the data bundles and other from the airtime.
Please be advised you need to always ensure that you do not have multiple Internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***