1 reviews | Active since Oct 2010
mtn stole my airtime
On Saturday I bought a uncapped data bundle for my mobile phone.<br> <br> I had around+- R100 of airtime on my phone aswell.<br> <br> Few minutes down the line while browsing the Internet on my phone it said I have no funds left..<br> <br> I checked my airtime balance on my phone and I had R0 left...<br> <br> I phoned mtn customer care same time and was given a ref number :<br> ***<br> <br> Till today I have not yet received feedback and every time I phone they say it has not yet been investigated<br> <br> So that means I must now go and sit and buy airtime and pay out of pocket because of mtn **** ups.<br> <br> Thank God my contract is ending soon and I can move away to vodacom....<br> <br> Mtn is going down the drain every single day....
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the 24Hour Bundle was loaded however it was not activated which is why you were billed for using the internet. Whenever you are ready to start using your 24 hour bundle, please activate it by dialling *141*5#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the 24Hour Bundle was loaded however it was not activated which is why you were billed for using the internet. Whenever you are ready to start using your 24 hour bundle, please activate it by dialling *141*5#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***