MM
Motho M
1 reviews | Active since Mar 2009
21 Oct 2015, 19:45
MTN stole my airtime
My Top up contact with MTN expired on Monday October 19th. I contacted MTN to asked them to cancel the contract and move the account to prepaid. Today October 21st the loaded my account with airtime, data and smses. I called the to enquire why my contact wasn't canceled and after a long hold they told me that the airtime has been reversed. Upon checking the balance I realized that also took about R50 of my own airtime and the data was not reversed. I want my airtime back and please reverse your data I don't want any problems.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Oct 2015, 12:46Hello filee1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been migrated to prepaid. Please be advised that the airtime and bundles available on your account is forfeited when you do a migration as per business rules.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been migrated to prepaid. Please be advised that the airtime and bundles available on your account is forfeited when you do a migration as per business rules.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply24 Oct 2015, 12:46
Official
Hello filee1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been migrated to prepaid. Please be advised that the airtime and bundles available on your account is forfeited when you do a migration as per business rules.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been migrated to prepaid. Please be advised that the airtime and bundles available on your account is forfeited when you do a migration as per business rules.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***