MTN stole money from me and refuses to give it back.

Last year, September 2023, I cancelled a payg deal I had purchased as a temporary solution. I cannot fathom how insignificant I feel after a monumentally unnecessary mission of trying to simply get refunded for unauthorised over charged debits from MTN off my account which I can’t afford, after a carefully executed cancellation which I was well prepared for as I checked everything in store personally on purchase.

After multiple failed cancellations due to that service not being administered correctly by MTN, multiple follow ups, multiple hours in store on multiple occasions attempting to get it sorted. Multiple unanswered unattended emails, as well as social media post which eventually yielded at least a response, however, still not sorted and that was 21 July, after which once again … multiple follow ups, zero response, zero reply, zero result.

I honestly don’t know what to do anymore and it seems these big guns get away with **** like this all the time as eventually ones energy wains and it longer becomes mentally healthy nor financially viable in time wastage for one to pursue.

Its thievery. Day light *******. I should be compensated over and above the refund with interest as well as for the year long effort I expended on their failure.