MTN Stole money and refuse to refund

MTN is the most inefficient and unprofessional mobile operator.

On 27/08 - I have recharged R150 and it was never credited on my account 27 - 31/08 - I was advised to wait for the account to be credited indefinitely. I was also advised to send through my bank statement and authorisation code from FNB and nothing was done

I also spoke to a team leader of Promise Luswazi and and was advised to that he would personally attend the issue and no feedback. E-mails were sent to Promise's email address as the teamleader said that his email was not working.

I then called again and a Mohamed helped me and said there was no record or no reference for my hundred of calls with MTN. Then I was provided with a new reference number REQ***. and again nothing happened.

Then I spoke with my MTN business manager Michael Sithebe as he took on this query but then he called to advise that there was no feedback today.

I moved from Vodacom to MTN and now I am wondering if I made a huge mistake. I was also going to convert my prepaid to postpaid due to porting period... and again... MTN has little to show for getting my trust and business