1 reviews | Active since Apr 2024
MTN STOLE 6GIG OF DATA FROM ME!
<p>MTN,</p> <p><br />6 gig of data I bought I never received!</p> <p><br />On the 30th June 2016 @ 12:55 pm I bought 3gig for my:<br />Cell: ********** (R260)<br />Rooter: ********** (R260)</p> <p><br />I bought this over TWO months.<br />I was told by your agent that I would receive an additional 3 gig on BOTH my cell & rooter.</p> <p><br />When I phoned MTN today 2nd August @ 16h30 I was told by your agent DOMINIQUE LYBRAND that I never received the extra 2 X 3gigs and she cannot explain why!</p> <p><br />Now I had to purchase from you ANOTHER R330 data until you sort me out!<br />THIS IS MONEY SPENT I DO NOT HAVE AND BECAUSE OF MTN's BAD SERVICE & LIES I LOSE OUT!!</p> <p><br />I insist that you load my 2 X 3Gig IMMEDIATELY & Credit my R330 I had to buy today!</p> <p><br />This is *********** YOUR CUSTOMERS BADLY!<br />How many OTHER MTN CUSTOMERS DO NOT EVEN KNOW?!</p> <p><br />Ref nr: ********** 32</p> <p><br />Regards,</p> <p> </p> <p><br />Hennie Nel</p> <p>Tech. Dir: Sunrise Show, etv</p> <p>Cell: ********** </p> ********** **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our telephone conversation the 2x 3GB has been credited on each number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our telephone conversation the 2x 3GB has been credited on each number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
My problem was solved after dozens of emails to many different people.
Especially thanks to KARLIN NAIDOO & WILLEM LOOTS who was very helpful and helped sorting out my problem.
HOWEVER, this problem occurs too often.
How many customers do not even know about these things because we do not always check!
AND NOW THAT MTN PUT UP THEIR RATES!
I CANNOT WAIT FOR MY CONTRACT TO EXPIRE SO THAT I CAN GO ON CELL C PREPAID...!!
My problem was solved after dozens of emails to many different people.
Especially thanks to KARLIN NAIDOO & WILLEM LOOTS who was very helpful and helped sorting out my problem.
HOWEVER, this problem occurs too often.
How many customers do not even know about these things because we do not always check!
AND NOW THAT MTN PUT UP THEIR RATES!
I CANNOT WAIT FOR MY CONTRACT TO EXPIRE SO THAT I CAN GO ON CELL C PREPAID...!!