SB
Samantha B
1 reviews | Active since Jun 2015
11 Jun 2015, 13:58
MTN STOLE 200MB OF MY DATA
I am supposed to get 500mb of data per month, last month my ipad listed only 300 used. What happened to my other 200mb of data! I never got it! After trying to get hold of MTN on the phone for 2 weeks they gave bogus reference number *** USD and they said they would get back to me after 12 days which they never did. Then I phoned Manthari at the Glen store who said there's nothing she can do either.
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MTN South Africa's replyOfficial
29 Jun 2015, 14:56Hello sammybakos,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have had no luck investigating your query with the information you had provided above. Kindly advise of the number, account number or ID number in question so we may investigate and assist accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have had no luck investigating your query with the information you had provided above. Kindly advise of the number, account number or ID number in question so we may investigate and assist accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
MTN South Africa's reply29 Jun 2015, 14:56
Official
Hello sammybakos,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have had no luck investigating your query with the information you had provided above. Kindly advise of the number, account number or ID number in question so we may investigate and assist accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have had no luck investigating your query with the information you had provided above. Kindly advise of the number, account number or ID number in question so we may investigate and assist accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Yahya
REQ:***