TK
Thabiso K
1 reviews | Active since Dec 2016
24 Dec 2016, 10:04
MTN stinking service
<p>I have called MTN several times for the past 5 months to fix my billing issue with these reference numbers ( ********** 77/ ********** 27/ ********** 811/ ********** 46/ ********** 32/ ********** 98/ ********** 22) speaking to a lot of consultants, everytime they close the request statting that the issue has been resolved by I still get billed incorrectly. They promised that I will be refunded from June and even now I'm still waiting. They're service stinks and I'm planinng to cancel 2 of my contracts with them and seek better service elsewhere.</p>
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Replies (2)
MTN South Africa's replyOfficial
28 Dec 2016, 23:40Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the standard package fee for your contract is R679.00 (including vat) this includes the Promo Fee (R469) + Subscription Fee (R210), the 21% co-operate discounts are not app**** to the promo fee (handset fee) they only apply to the subscription fee. Kindly view your invoices the discounts for the mobile number 073*****373 have been app**** as from the invoice dated 2016-06-20. Below is the invoice dated 2016-12-20.
DATE TRANSACTION AMOUNT
20/12/2016 CALL LINE IDENTITY MONTHLY FEE 7.89
20/12/2016 MONTHLY SERVICE FEE DISCOUNT -38.68
20/12/2016 MTN 200 TopUp SUBS FEE 184.21
20/12/2016 CLI MONTHLY DISCOUNT -7.89
20/12/2016 PROMO SERVICE FEE 411.40
TOTAL EXCLUDING VAT 556.93
VAT AT 14.00% 77.97
TOTAL R 634.90
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply28 Dec 2016, 23:40
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the standard package fee for your contract is R679.00 (including vat) this includes the Promo Fee (R469) + Subscription Fee (R210), the 21% co-operate discounts are not app**** to the promo fee (handset fee) they only apply to the subscription fee. Kindly view your invoices the discounts for the mobile number 073*****373 have been app**** as from the invoice dated 2016-06-20. Below is the invoice dated 2016-12-20.
DATE TRANSACTION AMOUNT
20/12/2016 CALL LINE IDENTITY MONTHLY FEE 7.89
20/12/2016 MONTHLY SERVICE FEE DISCOUNT -38.68
20/12/2016 MTN 200 TopUp SUBS FEE 184.21
20/12/2016 CLI MONTHLY DISCOUNT -7.89
20/12/2016 PROMO SERVICE FEE 411.40
TOTAL EXCLUDING VAT 556.93
VAT AT 14.00% 77.97
TOTAL R 634.90
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
TK
Thabiso K's updateReviewer Update
25 Jan 2017, 20:03Hi Siphumezo,
Sorry for replying this late, when I initially signed up for the contract, that was never mentioned to me, I even have a copy of the discounts that was calculated by the MTN representative, if I knew about this then I would have never took up the contract. I feel like I was given a wrong information and misinterpreted how the contract and discounts are going to work.
Can you you please look at the attached documents on the initial call that was logged on the 29th of September 2016. There you will find the calculation done before I took the contract. That led me to believe that everybody who took up a contract received those discounts.
Kind regards,
Thanis
TK
Thabiso K's update25 Jan 2017, 20:03
Reviewer Update
Hi Siphumezo,
Sorry for replying this late, when I initially signed up for the contract, that was never mentioned to me, I even have a copy of the discounts that was calculated by the MTN representative, if I knew about this then I would have never took up the contract. I feel like I was given a wrong information and misinterpreted how the contract and discounts are going to work.
Can you you please look at the attached documents on the initial call that was logged on the 29th of September 2016. There you will find the calculation done before I took the contract. That led me to believe that everybody who took up a contract received those discounts.
Kind regards,
Thanis