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Amir D
1 reviews | Active since Apr 2018
13 Dec 2018, 13:55
MTN still waiting for my issue to be resolved
I am still waiting on feedback. It cannot take this long. All it takes is a phone call. When will this issue be resolved?
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Amir D's updateReviewer Update
14 Dec 2018, 16:03Are you serious???? Do you guys have a copy and paste reply for all queries and then just vanish. I explained the entire issue 3 times already
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Amir D's update14 Dec 2018, 16:03
Reviewer Update
Are you serious???? Do you guys have a copy and paste reply for all queries and then just vanish. I explained the entire issue 3 times already
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Amir D's updateReviewer Update
14 Dec 2018, 16:05This is my issue below which was raised several weeks ago. You copied n pasted the same reply again, and just ignored me.
I have rep**** to your response to my complaint below and you have ignored it. In addition to ignoring the 17 emails that I have sent you. You said the deal was for 2016 black Friday customers only, which I am. But i was NOT offered the deal below.
My experience was that a "secret" upgrade deal was made available on 21st November. This information was available to those with access to insider information and others that it was leaked to. People received 40GB anytime plus 40GB night data plus 500 minutes for R199 on 21 and 22 November 2018. This was increased to R299 on 23 November. Meanwhile, half the data and a fraction of the minutes was offered to the rest of the people for twice the price (via email and sms). So people with access to this secret information get the above for R199 while the rest of us have to pay over double the price. I sent an email MTN requesting a better deal and was ignored. Why were all the MTN subscribers due for upgrade not offered this "secret" deal? This is extremely unfair to MTN customers as only those privy to insider information were able to obtain the above deal. I have tried to request the above deal through MTN stores and the retentions department but have been unsuccessful. I have sent several messages and emails but to no avail. I am highly disappointed with MTN
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Amir D's update14 Dec 2018, 16:05
Reviewer Update
This is my issue below which was raised several weeks ago. You copied n pasted the same reply again, and just ignored me.
I have rep**** to your response to my complaint below and you have ignored it. In addition to ignoring the 17 emails that I have sent you. You said the deal was for 2016 black Friday customers only, which I am. But i was NOT offered the deal below.
My experience was that a "secret" upgrade deal was made available on 21st November. This information was available to those with access to insider information and others that it was leaked to. People received 40GB anytime plus 40GB night data plus 500 minutes for R199 on 21 and 22 November 2018. This was increased to R299 on 23 November. Meanwhile, half the data and a fraction of the minutes was offered to the rest of the people for twice the price (via email and sms). So people with access to this secret information get the above for R199 while the rest of us have to pay over double the price. I sent an email MTN requesting a better deal and was ignored. Why were all the MTN subscribers due for upgrade not offered this "secret" deal? This is extremely unfair to MTN customers as only those privy to insider information were able to obtain the above deal. I have tried to request the above deal through MTN stores and the retentions department but have been unsuccessful. I have sent several messages and emails but to no avail. I am highly disappointed with MTN