FI
Fatima I
1 reviews | Active since Nov 2010
05 Oct 2015, 08:41
MTN - STILL WAITING
I had laid my original complaint on 23 September - I even received acknowledgement from MTN the same day (Nompumelelo - REQ:***) but to-date (12 days later) no response to my query and now my phone is completely switched off - I cannot even get incoming calls. This is enough - I have had it - after 20+ years I am cancelling both my contracts with MTN. I am giving MTN just until tomorrow Tuesday 6 October 2015 to come back with something postive or I call it quits. The call centre is now not even operating on weekends any longer - what kind of service will this mean?
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MTN South Africa's replyOfficial
05 Oct 2015, 09:44Hello fatimai,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Please note that packet switch data calls is internet usage over and above your monthly provisioning, usage limit has been set has been activated. The reason for the suspension is that the debit order has been unsuccessful and there;s amount due of R 872.88.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Please note that packet switch data calls is internet usage over and above your monthly provisioning, usage limit has been set has been activated. The reason for the suspension is that the debit order has been unsuccessful and there;s amount due of R 872.88.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply05 Oct 2015, 09:44
Official
Hello fatimai,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Please note that packet switch data calls is internet usage over and above your monthly provisioning, usage limit has been set has been activated. The reason for the suspension is that the debit order has been unsuccessful and there;s amount due of R 872.88.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Please note that packet switch data calls is internet usage over and above your monthly provisioning, usage limit has been set has been activated. The reason for the suspension is that the debit order has been unsuccessful and there;s amount due of R 872.88.
Best regards
Mantoa
REQ:***
Best regards,