AS
Andre S
1 reviews | Active since Feb 2019
27 Feb 2019, 20:35
MTN still useless
An update from my previous review regarding me not receiving my data bundle and air time from way back 05 February 2019.... I have yet to receive my bundle and air time. My query was again "resolved" on the 25/02/2019 and subsequently "reopened" on the 26/02/2019, and again resolved that same afternoon. (1- ********** 1748) I still have no data or air time, I had been told by Londi at MTN Retail Park, Beacon Bay, East London that I must not contact them when I receive the message that my query has been resolved as she would phone me once the query has actually been resolved. She even gave me her cell number (SMS's to her are not going through). My next month's bundles are nearly due. Is it asking too much to now request MTN to cancel my contract and waive all penalties as they cannot provide the service I have been paying for. I stay on a farm and have been driving into town every time to try and solve the problem, but to no avail. I would now prefer to rather keep on buying pay as you go rather than getting frustrated!
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Replies (2)
MTN South Africa's replyOfficial
28 Feb 2019, 12:23Good day Andre
Thank you for your post.
Please bear with us while support is busy with the matter. I have sent a follow up e-mail for them to advise on the finalisation of the query. You do not need to go to the store, we will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please bear with us while support is busy with the matter. I have sent a follow up e-mail for them to advise on the finalisation of the query. You do not need to go to the store, we will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply28 Feb 2019, 12:23
Official
Good day Andre
Thank you for your post.
Please bear with us while support is busy with the matter. I have sent a follow up e-mail for them to advise on the finalisation of the query. You do not need to go to the store, we will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please bear with us while support is busy with the matter. I have sent a follow up e-mail for them to advise on the finalisation of the query. You do not need to go to the store, we will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's replyOfficial
28 Feb 2019, 12:49Good day Andre
As per our telephonic conversation, the allocation of data, sms, and minutes was done on 27/02/2019. There was an issue where the bill run date was change which affected your provisioning . Going forward you will receive your allocation on the 6th of every month.
Warm regards,Mazwi ZumaComplaints Analyst
As per our telephonic conversation, the allocation of data, sms, and minutes was done on 27/02/2019. There was an issue where the bill run date was change which affected your provisioning . Going forward you will receive your allocation on the 6th of every month.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply28 Feb 2019, 12:49
Official
Good day Andre
As per our telephonic conversation, the allocation of data, sms, and minutes was done on 27/02/2019. There was an issue where the bill run date was change which affected your provisioning . Going forward you will receive your allocation on the 6th of every month.
Warm regards,Mazwi ZumaComplaints Analyst
As per our telephonic conversation, the allocation of data, sms, and minutes was done on 27/02/2019. There was an issue where the bill run date was change which affected your provisioning . Going forward you will receive your allocation on the 6th of every month.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,