MTN still sucks

Last year my debit order bounced as i did not make sure that there is enough money in my account (yes my fault) MTN then sends a link to pay on their app witch i followed but they did not link to my account. i have been struggling with an mtn store for at least 6moths now to get this linked, and every month i get cut off. MTN then phones to inform me that my account is overdue and the arrogant person does not want to accept that i am struggling to get the payment linked and i need to send an email, unfortunately i did not have anything to write their email address on and asked them to send me an email, apparently MTN cannot send emails (this is 2024 i thought its basic communication) i then scheduled a call back at 15:00 the same day and committed to sit in front of my laptop to send the mail immediately, unfortunately MTN did not call me again. i am running a small business and do everything myself and still have to find time to beg MTN to to assist in a mistake made by them by not linking the payment. so can MTN please get someone that actually knows what they are doing to SEND AN EMAIL and sort this thing out or do i wait for the contract to end and rather go to Vodacom? and why must i go to this site every time i need MTN attention?