MTN still *****ing airtime

Dear MTN<br> I have sent an elaborate complaint via Hello Peter regarding my current situation with my airtime disappearing. Your response to my first complaint was completely wrong. You started saying I had R71.29 in my phone. This is a lie. I've had R100 since 20 October 2015. When I've been calling I said to check my itemized billing since the 20th but I was ignored. I have now been on the phone with 808 both times over 60 minutes. The first time I spoke to a supervisor by the name Leon Burgess (not sure of spelling) who came across as quite rude to both my mother and I. Leon said that I have been using my airtime and I said it is simply impossible if I have data in my phone. Please see the reference numbers. Every time I have called MTN I was in fact told that my airtime was disappearing and Leon asked for names because they were wrong to tell me that. Please see each reference number I've received and my query is still open since the 23rd October. *** REF: SMC/*** *** REQ: *** REQ: *** I now have had R260 airtime in my cell phone and MTN has taken majority of it. The refund that I was given was incorrect and R35 was taken by MTN.