GL
Gideon L

1 reviews | Active since May 2010

29 Mar 2016, 12:37

MTN STILL *********** DATA CUSTOMERS

My data bundle ran out early in the month while on holiday and I received a text from MTN saying I should buy a data bundle to avoid \out of data bundle charges\" (HOW IRONIC)... I immediately proceeded to buy an additional data bundle, using their *141*0# menu.<br> <br> A few days later I received the same text warning me that my data bundle was depleted (IMPOSSIBLE), so I bought a SECOND data bundle just to be safe... I received no more text messages from MTN during the month regarding my data bundle, and then magically I receive my monthly bill that is more than double my average spend... Purely from data costs. <br> <br> NO DATA BUNDLE PURCHASES HAD BEEN ADDED, ONLY OUT OF BUNDLE CHARGES APP****.<br> <br> Cherry on the cake, as I received my new data allocation for next month, two days later I received another messages saying my data bundle was finished, while a simple balance enquiry using *141*0# told me I had hundreds of MB's remaining!!!<br> <br> I honestly don't think MTN has ANY idea how much data its customers use. <br> <br> I've already swapped from Vodacom to MTN because of poor service, so I assume CellC contract buyout is next?"

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Mar 2016, 10:29
Official
Hello AVOIDVODA,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that a billing query has been logged requesting for the data charges to be validated for the invoice dated 2016-03-20.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda
REQ:***