MTN Still Refusing to Cancel Contract With No Network Coverage – Zero Support

I received an MTN router on 31 October and immediately discovered that MTN has no network coverage in my area. From 3 November I have been trying to cancel this contract according to MTN’s own process, yet MTN has made it completely impossible.

I have phoned MTN three times a week, used up all my airtime, and sent multiple emails to customer care and retentions. Not one person has helped me. Messages are ignored and phone agents give different answers every time.

Retentions tells me they cannot cancel the contract. The store tells me they cancelled it last week and are “waiting for retentions.” They have not followed up to get any answers either.

No one at MTN takes responsibility. No follow-up. No answers. No accountability.

All I am asking for is extremely simple:

1) Written confirmation that my contract is cancelled Confirmation that no money will be deducted from my account 2) A clear date of when my refund will be paid

MTN is failing to follow the Consumer Protection Act and is blatantly ignoring customers. This is the worst service I have ever received from any provider. MTN’s departments do not communicate, staff give incorrect information, and the customer is left stranded with no resolution.

I have registered with National Consumer Commission and will be sending my complaint with all correspondence from my side to them today.

I need this matter resolved immediately.