MTN still refuses to sort out my debit order issue and they keep blaming me for it.

Hi Mtn. Again this month I am calling early to confirm the debit order. I just spoke to one of ur consultants.. Whom I apologize I ended up shouting at. I ask nicely tht she checks tht the debit order went off properly. And she says her system shows tht it has.. And on my side it has not. Just like the last 2 months...

So I need a person who will listen.. And respond.. I sent u my statement from fnb showing tht u denoting the wrong account. Your consultant says I reject the payment.. Or I hv no money in my account. She has no evidence to support these claims or accusations. Dear MTN will you sort this out as it is not with my bank. I cnt get any response on email or via the phone clearly. So I hv to come here in this platform and on Twitter to ask for assistance.. Please help me make my payments on time. Your consultants name is Busisiwe.. She is Zulu speaking and she refused to share her surname.

Regards